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"When I had my first child recently I
was obsessed with finding the perfect stroller. I discovered
UPPAbaby and realized my dream stroller existed. I found that the
company as a whole is committed to excellence from design to
customer service. I had a lot of questions and I found it
refreshing that when you call you get an actual person on the
phone, specifically one of the team members listed on their
website who are involved in the day to day operations of the
company. Everyone is friendly, informative and helpful. They
deliver simplicity, convenience, style, and design in all that
they do and all that they create."
-Samantha Marcus Yanks, Fashion and
Accessories Director, Niche Media, LLC, Aspen Peak, Boston Common,
Capitol File, Gotham, Hamptons, Los Angeles Confidential |
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"Hi - I just wanted to tell you how
utterly impressed I am with this stroller! You really are smart to
have made these two models - and I really just can't get over all
the little bits I keep finding on the VISTA! I also have the G-LiTE
here and I have to say it whips the pants off the Volo! (which I
also have...) Anyhow - just wanted to give you guys kudos for
doing such a great job! I'm actually on the cape - so I was even
more excited to find out you guys are in MA! :)"
-KEO, MA |
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"We just received our UPPAbaby VISTA
two days ago and we assembled it last night. All of 5 minutes
after taking the parts out of the box, the stroller was ready to
go. We took it for a test spin around our ground floor, very
maneuverable, even in our tight kitchen. Getting the stroller to
fold up, attaching and removing the bassinet and the seat was
very, very easy. On top of all this, we think, we'll actually be
able to get this stroller to do what we want it to do without
Social Services showing up every 5 minutes to let us know that we
really can not be parents because we've managed to dump the baby
out of the seat or bassinet in our attempts to just get the wheels
to turn the way we want it to turn! And we don't need a PhD in
stroller operation to put it together -- just about all the
mechanisms and operations were instinctual. We were very
pleasantly surprised, as we haven't been able to see it in person
in stores, so we took a chance with a start-up company and a new
product. Thank you again for putting a wonderful product out
there, at such a great price, and with all the parts and pieces
(instead of having to order any covers and such separately)! We
look forward to really taking the VISTA for a test drive soon (and
to getting the baby seat attachment)!"
-Vivian Ramirez |
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"I am sorry it took me a few days to
get back to you all, but I just wanted to say a huge THANK YOU for
sending us a new frame and wheels. The stroller really does feel
totally different. Easier to push, a smoother ride that doesn't
pull to the right. I loved the VISTA even with the little glitch
but now having one that is totally perfect is wonderful. What is
even more wonderful is the extraordinary customer service I have
received from you and your colleagues. Everyone has been so nice
and helpful and the fact you sent the new frame overnight and we
received it in less that 24 hours is unheard of! You all should be
commended and I will continue to shout the praises of UPPAbaby
throughout NYC. I can honestly say that I have dealt with so many
companies and customer service departments and as a former
Director of Marketing myself, have never had such a pleasant
experience as I have had with all of you at UPPABaby."
-Joanna Steckman (and Henry Logan),
Brooklyn, NY |
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"I want to thank you and your company
for being so responsible and sending me a brand new stroller
replacement. I've received many compliments on the stroller, and I
always tell people it's an UPPA! We also love how the stroller
folds and unfolds readily! We take it everywhere, and the strap is
great when we're hopping on public transportation to go to a
ballgame or something and need to "wear" the stroller.
The bottom line for us is that we love the stroller, and we love
the service you've provided! Thank you for taking care of the
problem right away!"
-Esther C. Piedmont, CA |
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"I'm glad you wrote me back....we drove
to Chicago on Saturday and went to Galt Baby at 900 N Michigan and
bought it....We went there to see all of the strollers and the
sales associate Brutus was the one that drove the sale home. His
comment about both the Vista and the Orbit Baby was - less parts,
less nuts and bolts, solid frame makes for a better stroller. Here
is what made us buy the UPPA Baby (sorry...I'm gonna drone on here
because I love talking about this stroller) 1. the thing is built
well...from the perfect welds on the frame to the stability of it.
2. that basket space underneath is awesome, 3. It's damned easy to
maneuver 4. it looks great 5. it's not covered in pooh bears 5.5
there's no snack tray (a preference, really) 6. the staff at Galt
knew their stuff about it (which was surprising for a bunch of 20
something guys) 7. you get the bassinet as well...and the toddler
seat faces in and out (sometimes you just don't want to see what's
coming out of their nose) 8. easy to collapse 9. converts to adapt
easily to practical infant carrier seats (we bought the adaptor
too) 8. and we spent about $700 less than the Orbit. A big thanks
should to go Brutus at Galt....the guy was nice, honest and truly
loved your product. Thanks again....we'll keep you posted on the
little addition to our family (the stroller that is) and all of
the fun we have with it! Thanks!"
-Angie, Chicago, IL |
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"Love it! Hands free and so light. I
have 5 strollers including Bugaboo Chameleon too and I love this
(the G-LiTE) the most! I am going to buy a VISTA!"
-H.W. Vienna, VA |
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Proud Winner of the 2007 iParenting Media
Awards for Best Products: "A few of the positive
characteristics of this product (Easy Fit Car and SUV Sunshade)
would include the soft and flexible material used along with the
self suction knobs makes it easy to adjust during installation.
And when the product needs to be removed, the tab extending from
the suction cups makes it quick and easy to remove."
-iParenting Media Awards Reviewer |
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Proud Winner of the 2007 iParenting Media
Awards for Best Products: "I absolutely love how easy it
(Easy Fit Car and SUV Sunshade) is to attach this product. It
stays put -- even when tugged on. It's effective at blocking the
sun, yet the driver can still see beyond it. It's portable, so you
can throw it in your purse and use in your mother's or a friend's
car. Plus, it's grown up; there are no cutesy characters and
visors to roll down. I think this is the perfect sunshade!"
-iParenting Media Awards Reviewer |
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"Thank you again for your assistance in
this matter. Last week, in a sea of baby strollers (with a ton of
Bugaboo's swarming us), I got two (pregnant) couples asking us
about our stroller. I gave our UPPAbaby VISTA high
recommendations!!"
-A set of happy customers, Dale, Helen,
& baby Audrina Kang |
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"Thank you! I called last week about
our wheels not working and the stroller being overall hard to use
because of this and you guys sent me a new stroller frame in 3
days! I know this market is a competitive one, but I have to tell
you it's so wonderful to see a company really deliver on amazing
customer service. I have loved our stroller since we bought it
last summer, but more than just a great product, you are a
terrific company! Thank you for making my life easier! Thank you
so much."
-Deidre Mick |
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"I just wanted to thank you, we have
both of your strollers and LOVE them, we have had the vista for 9
months and we loved it when our son was in an infant carseat with
the adapter and the pram was great on the beach and now we so
enjoy strolling with him in the stroller seat and he loves it
to."
-M. Mills |
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Hi there! I just wanted to take a minute to
let you guys at UPPAbaby how much I love my Bubbles! I saw the
Bubble reviewed on Mums the Wurd (www.mumsthewurd.com) and it was
what I had been looking for...so I ordered two for my twins. And I
couldn't have made a better choice! We absolutely couldn't live
without these now! I have already recommended these to all my
friends who have or are having kids! Thanks again!
-L.F. |
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Thank you so much for all of your help! My
husband and I always joke about how customer service is dead, but
you proved that very wrong. I will be sure to get over to Simons
with my Molly to check out the Vista . I can?t wait! If UppaBaby
ever decides to sell used or refurbished Vistas to the general
public, please remember me. I will continue to search for one in
our price range. Hopefully we will soon be Vista owners. I thank
you again for all of your support.
-Kristi |
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I just wanted to write and tell you that I
love my VISTA! I have never written to a company before praising
their product! But I adore my stroller so felt I had to. I am
planning on buying the lite version when our son is bigger. The
VISTA looks great and is so easy to push even with one hand. I
love it!
-Rachel |
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"We love our UppaBaby! It is almost
embarrassing that I care so much about a stroller. We had our
first child about a year ago and at first I really wanted to have
the Bugaboo (because most of my friends had it). My husband is
from Boston and we were home last spring reading Boston Magazine
at his house and saw the article about Uppababy. Being the
Patriots fan that he is, he saw that Tom Brady had the Uppababy so
he wanted to learn more about the stroller. We went to a store to
look at both strollers (Bugaboo and the Uppababy) and just liked
the Uppababy better. It has better maneuverability, is only two
pieces and has a much larger basked underneath to store things.
Most of my friends who have the Bugaboo wish they had our
stroller. I thought you would like to hear how much we love our
stroller!"
-Liz
(the testimonials listed above are
from UPPAbaby.com)
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